Support Contact

We do not offer support by phone. Many problems involve looking in long log-files or check computer settings that don't communicate well by voice. Try the email support - it works better and we always do our best to respond quickly! Include the log-file(s) from the application launch that generated the problems and a screen-shot if possible.

Submit your support requests to the address at the bottom of the page. An answer is normally provided within two business days.

 

Reporting Problems with Tangix TesterPRO Client Application

If you experience problems running the exam, please locate either or both of the files:

  • Tangix_TesterPRO_DATE_TIME.log
  • Tangix_TesterPRO_Error_DATE_TIME.txt

The .log file is generated in the same directory as the Tangix TesterPRO Client application and the .txt file is placed on the Desktop. Send the file(s) to the address below as these files contains information that will allow us to troubleshoot and in most cases salvage your answers. Please allow up to two business days for a reply to your request.

If you experience frequent crashes on your workstation we strongly recommend running the Tangix TesterPRO Client application on a separate computer to avoid interrupting the exam in case of a crash. There is no way to restart an exam when it has been started.

 

Reporting Problems with VirtualTester Site and Services

We utilize a number of automated monitoring tools to alert us if the VirtualTester sites and services are down and will be aware if the entire site is offline (there is no need to report this particular circumstance).

If you find that the site is offline or malfunctioning, please report this outage by submitting a mail to the address below UNLESS this outage has already been acknowledged on the Service Status Page.

Please check the Service Status Page for any announcements of scheduled maintenance or outage  or current outage conditions.

The Tangix TesterPRO Client application is designed to display outage information when started and possibly further information about the situation.

 

Tangix Support Email: